PetMeds Chooses Ordergroove as New Partner for Subscription and Membership Technology

Ordergroove Partners with PetMeds to Enhance Subscription and Membership Experience

Ordergroove, a leading platform that powers subscription services for top brands and retailers, has announced a strategic partnership with PetMed Express, Inc. (NASDAQ: PETS), the pioneering online pet pharmacy dedicated to supporting the health of pets. This collaboration aims to enhance and scale the subscription and membership capabilities of PetMeds and PetCareRx, optimizing operations while delivering improved customer experiences.

“We’re excited that this partnership will elevate the subscriber experience and help pet owners ensure their furry companions lead healthier, longer lives.”

The collaboration will enable PetMeds and PetCareRx to offer a more personalized, streamlined experience for subscribers, transforming how pet owners manage their pets’ health and wellness needs. Using Ordergroove’s flexible, enterprise-level solution, the partnership integrates the offerings of both businesses into a unified subscription membership model. This approach aims to improve internal synergies and boost customer subscription adoption.

“Consumers now expect experiences tailored to their needs, and our partnership with Ordergroove will help us enhance our Autoship program,” said Sandra Campos, CEO and President of PetMeds. “Their advanced platform and real-time analytics will help us innovate and boost customer satisfaction and retention.”

With the integration of Ordergroove, PetMeds is poised to expand its subscriber base, increase service accessibility, and introduce faster-to-market innovations. Key features of the platform include prepaid subscription options, self-service management tools, and personalized promotions, offering customers greater control and flexibility over their subscriptions.

Ordergroove’s platform is crucial to supporting PetMeds’ growth strategy by providing the adaptability needed to respond to the evolving market demands.

“PetMeds and PetCareRx have been leaders in pet healthcare, and we’re proud to partner with them,” said Greg Alvo, CEO of Ordergroove. “We look forward to enhancing the subscriber experience, helping pet owners keep their furry family members healthier for longer.”

For more information, visit www.petmeds.com and www.petcarerx.com.

About Ordergroove

Ordergroove powers recurring revenue for top retailers, including L’Oreal, Dollar Shave Club, Petsmart, and more. The platform provides flexible APIs that create seamless subscriber and membership experiences, turning one-time transactions into profitable, recurring customer relationships. Learn more at ordergroove.com.

About PetMed Express, Inc.

Founded in 1996, PetMed Express (NASDAQ: PETS) offers fast, convenient, and affordable pet care services. PetMeds® provides prescriptions, over-the-counter medications, pet food, and other pet products online at petmeds.com. The company also offers telehealth appointments and pet insurance. PetCareRx® is a subsidiary of PetMeds.

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