
Laithwaites Partners with nShift to Enhance Shipping Management and Customer Experience
Laithwaites, the well-known direct-to-consumer wine distributor, has chosen nShift, a global leader in delivery and experience management (DMXM) software, as its UK shipping and experience management partner. This strategic collaboration aims to streamline Laithwaites’ logistics operations, expand carrier options, and elevate the customer shipping experience.
As Laithwaites continues to grow, the need for a scalable shipping management system has become critical. nShift’s comprehensive platform provides advanced features that allow Laithwaites to efficiently manage multiple carriers, ensuring timely and reliable deliveries across the UK.
Gary Carlile, EVP of Customer Growth at nShift, stated: “We are excited to work with Laithwaites to support their commitment to delivering exceptional customer experiences. Our platform integrates core shipping management components with customer-facing applications, driving growth and optimizing shipping.”
Andrew Hawker, Head of Logistics at Laithwaites, added: “Selecting nShift as our shipping and experience management partner enables us to expand our carrier services and enhance the customer delivery experience. nShift’s technology and expertise will help optimize our logistics and provide customers with more control and visibility over their orders, aligning with our goal of offering outstanding service.”
Key nShift Solutions for Laithwaites:
- nShift Ship: Simplifies the shipping process by unifying carrier management, streamlining order creation, label printing, and shipment tracking.
- nShift Track: Provides real-time tracking information to customers, ensuring full transparency and improving satisfaction.
- nShift Checkout: Integrates with Laithwaites’ e-commerce platform, offering customers flexible delivery options at checkout, enhancing the overall shopping experience.
By leveraging these tools, Laithwaites will gain valuable insights into shipping performance, enabling data-driven decision-making and continuous improvement of their logistics operations. The partnership will help Laithwaites deliver more efficient, customer-focused shipping experiences.
For more information, visit nshift.com.
About nShift
nShift is a global leader in shipping and experience management platforms, helping businesses grow by connecting brands with customers through optimized delivery processes.
About Laithwaites
Laithwaites is a leading direct wine distributor, offering a diverse selection of quality wines from around the world for over 50 years, with a focus on exceptional service and customer satisfaction.