Laithwaites, a leading direct-to-consumer wine retailer, has selected nShift as its UK partner for multi-carrier delivery and experience management. nShift, the global leader in delivery and experience management (DMXM) software, will help Laithwaites streamline its logistics operations, expand carrier options, and significantly enhance the customer delivery experience.
As Laithwaites continues to grow, the need for a scalable and efficient delivery management system has become essential. nShift’s platform offers advanced features that allow Laithwaites to handle multiple carriers seamlessly, ensuring reliable and timely deliveries across the UK.
Gary Carlile, EVP of Customer Growth at nShift, commented: “We are excited to partner with Laithwaites to support their goal of providing outstanding customer experiences. Our platform integrates advanced delivery management with customer-focused applications. We look forward to helping Laithwaites enhance their logistics operations and elevate the overall delivery experience.”
Andrew Hawker, Head of Logistics at Laithwaites, said: “Partnering with nShift is a key move in enhancing our carrier services and improving the delivery experience for our customers. With nShift’s cutting-edge technology, we can optimize our logistics processes and offer customers greater transparency and control over their deliveries. This partnership will support our growth and ensure we continue to provide exceptional service.”
Key nShift Solutions Laithwaites Will Leverage:
- nShift Ship: Streamlines shipping processes by managing multiple carriers on one platform, optimizing shipment creation, label printing, and dispatching.
- nShift Track: Provides customers with real-time tracking, giving them full visibility of their orders from dispatch to delivery, enhancing customer satisfaction.
- nShift Checkout: Integrates with Laithwaites’ e-commerce platform, offering flexible delivery options at checkout, improving the customer experience and increasing conversion rates.
By integrating these solutions, Laithwaites will gain real-time data and analytics, allowing for proactive decision-making and continuous improvement in logistics. nShift’s experience management capabilities will enable Laithwaites to provide timely notifications and accurate tracking, further improving customer satisfaction.
For more information, visit nShift.
About nShift:
nShift’s delivery and experience management platform supports e-commerce growth through continuous innovation and the world’s largest carrier network. The platform enhances customer loyalty with end-to-end tools and provides valuable insights by unifying data to optimize processes, making delivery a vital connection between brands and customers.
About Laithwaites:
Laithwaites is a premier direct-to-consumer wine retailer offering an extensive selection of high-quality wines from around the world. With over 50 years of experience, Laithwaites is dedicated to delivering excellent service and sharing a passion for wine with its customers.
