
Laithwaites, a leading direct-to-consumer wine retailer, has selected nShift as its multi-carrier delivery and experience management partner in the UK. nShift, a global leader in delivery and experience management (DMXM) software, will collaborate with Laithwaites to streamline logistics, expand carrier options, and significantly improve the customer delivery experience.
As Laithwaites continues to grow, the need for a scalable and efficient delivery management system has become vital. nShift’s platform offers advanced features that allow Laithwaites to seamlessly manage multiple carriers, ensuring fast and reliable deliveries across the UK.
Gary Carlile, Executive VP of Customer Growth at nShift, commented, “We are thrilled to partner with Laithwaites in their mission to provide exceptional customer experiences. Our platform integrates end-to-end delivery management with innovative customer experience tools. We look forward to supporting Laithwaites’ growth and enhancing their delivery operations.”
Andrew Hawker, Head of Logistics at Laithwaites, added, “Selecting nShift as our delivery and experience management partner is key to building a more flexible strategy for expanding carrier services and optimizing the delivery experience. With nShift’s advanced technology, we can streamline our logistics processes and offer customers more control and transparency over their deliveries. This partnership will be instrumental in supporting our growth and maintaining our commitment to exceptional service.”
Integration of nShift Solutions: Ship, Track, and Checkout
Laithwaites will utilize several nShift products to improve logistics and customer experience, including:
- nShift Ship: This tool will allow Laithwaites to manage shipping more efficiently, using a unified platform to handle multiple carriers, streamline package creation, and optimize label printing and shipping processes.
- nShift Track: Provides real-time tracking information to customers, offering complete visibility of orders from dispatch to delivery. This enhances customer satisfaction by keeping them informed throughout the entire delivery journey.
- nShift Checkout: Seamlessly integrates with Laithwaites’ eCommerce platform, offering customers flexible delivery options at checkout. This feature improves the shopping experience by enabling customers to choose their preferred delivery method, leading to higher conversion rates.
By integrating these solutions, Laithwaites will gain access to real-time data and analytics, offering valuable insights into delivery performance and enabling proactive decision-making. nShift’s experience management capabilities will help improve customer satisfaction by providing timely notifications and accurate tracking.
About nShift
nShift is a global leader in delivery and experience management, helping businesses optimize e-commerce logistics and enhance customer satisfaction. Its platform, powered by innovative tools and the largest carrier network, turns delivery into a powerful connection between brands and their customers.
About Laithwaites
Laithwaites is a prominent direct-to-consumer wine retailer offering a wide range of quality wines from around the world. With over 50 years of experience, Laithwaites is known for its dedication to delivering exceptional wines and service to its customers.