Category Business

NICE Reports 80% Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday

NICE, a leader in customer experience (CX) and cloud-based solutions, recently revealed that its CXone MPower AI platform processed a record number of automated customer interactions over the Black Friday and Cyber Monday weekend. This surge in digital engagement highlights…

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Cyber Week 2024: Attentive’s AI Solutions Drive Over 2x Revenue Growth for Leading Brands

Attentive, an AI-powered mobile marketing platform, has shared its exclusive data from Cyber Week 2024, spanning November 25 to December 2. Prominent brands like Crate & Barrel, Ugg, Hoka, and Brooks Brothers utilized Attentive’s advanced AI tools, achieving more than…

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Perfect Moment Teams Up with CD Network to Boost Luxury Wholesale Distribution in North America

Perfect Moment Partners with CD Network to Expand Luxury Skiwear Distribution in North America Perfect Moment, the high-performance luxury skiwear and lifestyle brand known for blending technical excellence with fashion-forward designs, has announced a strategic partnership with the renowned luxury…

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Amazon Connect Harnesses Generative AI to Enhance End-to-End Customer Experiences

AWS Announces Generative AI Enhancements for Amazon Connect to Elevate Customer Experiences At AWS re:Invent, Amazon Web Services, Inc. (AWS), a subsidiary of Amazon.com, Inc. (NASDAQ: AMZN), unveiled new generative AI features for Amazon Connect, its cloud-based contact center solution.…

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