Appriss Retail Launches Advanced Solution Featuring Generative AI and Shared Investigative Reporting to Combat ORC

Appriss Retail, a leading provider of data and analytics solutions aimed at minimizing retail losses, return fraud, and claim abuse while enhancing consumer experiences, has announced its latest innovation: Incident + ORC Intelligence. This advanced generative AI solution is designed to streamline the creation of comprehensive investigative cases by automatically linking incidents of theft, fraud, and abuse, thus enhancing efforts to dismantle Organized Retail Crime (ORC) syndicates.

The solution leverages Microsoft Azure AI Search and Azure OpenAI Service models, enabling real-time searches across millions of incidents. It equips investigators with advanced tools to efficiently process, summarize, and analyze related criminal activities.

Incident + ORC Intelligence identifies connections between incidents using critical details such as suspects, narratives, vehicles, and other essential case information. This approach significantly improves the investigative process by allowing investigators to quickly identify and link related cases.

Distinct from generic generative AI tools, Appriss Retail’s solution is tailored specifically for the challenges of retail loss prevention and investigations. It offers customized AI-driven insights, empowering retailers to better safeguard their profits.

With retail crime costing the industry $112 billion in 2022—partly due to a 15% increase in ORC-related losses—retailers are in need of precise and effective tools. The 2023 National Retail Security Survey highlights this growing challenge.

“AI can rapidly process vast amounts of text and data, linking multiple incidents together and supporting the investigative process,” said Vishal Patel, Chief Technology Officer at Appriss Retail. “We’re excited to be among the first to integrate generative AI in a significant way for loss prevention. Retailers and law enforcement require tools that enable collaborative case building.”

Key features of the Incident + ORC Intelligence solution include:

  • Inclusive Sharing: Loss prevention specialists can collaborate with colleagues and investigative partners by sharing notes, tracking progress, and providing real-time feedback. Unlike traditional solutions, this capability facilitates broader and more effective collaboration.
  • Enhanced Reporting Details: The generative AI functionality allows for deeper analysis beyond basic incident details, including suspect descriptions, report narratives, and methods of operation.
  • Complementary Workflows: The solution integrates seamlessly with existing retailer workflows, featuring customizable reporting forms and immediate usability.

Incident + ORC Intelligence is now available as an add-on to Appriss Retail’s Incident solution. For more information on how Appriss Retail can assist retailers in protecting transactions both in-store and online, visit www.apprissretail.com.

About Appriss Retail

Appriss Retail offers AI-driven analytics and integrated recommendations to combat theft, fraud, and abuse while enhancing customer experiences. Trusted by over 60 of the Top 100 omnichannel retailers, Appriss Retail’s SaaS solutions boost profitability by reducing fraud, minimizing e-commerce claims, and preventing losses from employee theft and turnover. For more details, visit www.apprissretail.com.

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