D.com Secures Position in Gartner’s 2024 Top 25 Supply Chain List

JD.com, also known as Jingdong, has been honored in the Gartner Supply Chain Top 25 for 2024. This recognition underscores JD.com’s excellence and leadership in the global supply chain sector. As the only major online retailer from Asia on the list, JD.com stands alongside industry giants like Amazon, Apple, and Schneider Electric.

Gartner identified three key trends among this year’s top companies: attracting and engaging talent, leveraging AI-driven advancements, and building antifragile supply chains. JD.com’s inclusion highlights its success in navigating complex challenges while delivering exceptional value to customers worldwide.

“The supply chain organizations in this year’s Top 25 were notable for better protecting growth rates in a challenging operating environment while also achieving more sustainable operations,” said Simon Bailey, VP Analyst at Gartner Supply Chain. “The best supply chains now have ESG criteria firmly embedded in their operations, delivering higher than average growth rates, better returns on physical assets (ROPA), and stronger margins.”

“We are honored to be recognized in the Gartner Supply Chain Top 25 for 2024 for our efforts in driving innovation within the global supply chain ecosystem,” said Hao Hu, Head of Supply Chain R&D at JD.com. “JD.com has developed cutting-edge technologies such as explainable forecasting, autonomous replenishment, and an intelligent carbon management platform to create a resilient, efficient, and sustainable supply chain that delivers value to customers worldwide.”

Significant investments in new technologies and infrastructure have enabled JD.com to continuously enhance its supply chain efficiency and agility, achieving an industry-leading 29-day turnover rate in Q1 2024 while managing an extensive portfolio of over 10 million self-operated SKUs. Currently, JD.com boasts an automated procurement rate exceeding 85%, all while maintaining an average inventory availability of no less than 95%.

Advanced Technology for Resilient Supply Chains

In February, JD.com was awarded Gartner’s “Power of the Profession Supply Chain Awards for 2024” for its research in probabilistic forecasting and explainable AI technology. This technology has built a resilient planning system that delivers reliable decision-making despite unpredictable disruptions and rapid market changes. Integrating probabilistic forecasting with explainable AI significantly enhances supply chain agility and resiliency, particularly during complex shopping scenarios like large-scale promotions and disruptions such as extreme weather conditions. This technology has boosted supply chain planning accuracy from 65% to 90%, reduced vendor lead times by 15%, and enabled JD.com to maintain a high service level.

Adopting GenAI for Industry-Specific Scenarios

JD.com’s advanced innovation in applying generative AI (GenAI) has also been recognized by Gartner. The company launched a large language model (LLM), ChatRhino, for industry-specific applications. The model combines generalized data with JD’s proprietary intelligent supply chain data to address challenges in sectors like retail, logistics, and finance. Businesses can utilize ChatRhino for commercial applications such as intelligent customer service and AI marketing.

Global Footprint of Next-Gen Supply Chain

JD.com continues to expand its global footprint by replicating elements of its world-class logistics and supply chain solutions from China to address supply chain challenges in Europe, North America, the Middle East, Southeast Asia, and beyond. JD Logistics’ overseas warehousing operations already offer same-day fulfillment services in key European markets and rapid two-to-three-day delivery across 90% of regions in the United States. Recently, JD Logistics announced a significant expansion of its express delivery service, enhancing the international express delivery experience from China to 23 global destinations.

Intelligent Carbon Management Platform for Sustainable Supply Chain

On May 13, FORTUNE China announced its “China ESG Impact List 2024,” marking JD.com’s third consecutive appearance for its exceptional performance in environmental, social, and governance (ESG). Last year, JD Logistics introduced the Supply Chain Emission Management Platform (SCEMP), a groundbreaking tool for managing the carbon footprint of logistics transportation. SCEMP accurately calculates carbon emissions based on the actual routes of transportation vehicles. “Verified to encompass over 140 types of carbon emission factors for road transportation in China, SCEMP is the first of its kind in supply chain carbon management,” said Christiana Wang, a carbon reduction expert from JD Logistics.

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