
Selling and shipping to international customers could be the key to growth this Black Friday season. nShift, a leader in delivery and experience management, has outlined strategies that can help e-commerce businesses overcome the challenges of international shipping.
“To successfully implement these strategies and navigate the complexities of cross-border shipping, retailers need the right infrastructure. They must ensure sufficient delivery capacity to scale operations, meet demand, offer diverse shipping options, and reduce costs,” explained nShift.
According to a recent report from nShift, studies show that 52% of consumers are willing to make purchases from abroad. Considering that around 64% of consumers are expected to shop online on November 29, retailers aiming to maximize their Black Friday success must cater to global customer demands. However, the report also highlights that shipping challenges remain the most significant barrier to selling internationally.
The report outlines how nShift can support retailers in shipping goods globally:
- Simplifying carrier connections worldwide: With nShift’s Carrier Library, retailers can easily onboard new carriers to handle international shipping, enabling them to reach 190 countries worldwide.
- Facilitating cost-effective bookings: Retailers can automate the booking process to choose the most suitable and cost-efficient carrier for each delivery, helping control shipping expenses and avoid making international shipping too costly.
- Enhancing customer communication: Trust-building post-purchase communication is essential, especially for new customers purchasing from overseas retailers. Keeping customers informed throughout the delivery process can increase loyalty and encourage repeat business.
Gary Carlile, Executive Vice President of Customer Growth at nShift, emphasized, “For many shoppers, buying from an overseas retailer for the first time feels risky. But if the delivery experience is smooth, they’re likely to come back.”
nShift’s Delivery and Experience Management (DMXM) platform is a comprehensive solution that integrates enterprise-wide delivery management, an extensive carrier network, and customer-facing tools to provide a seamless experience from checkout to delivery.
Learn more: Download the full guide, “Turning Black Friday Bargain Hunters into Lifelong Customers: Three Ways a Multi-Carrier Delivery Experience Can Drive Customer Loyalty During Peak Season.”
About nShift
nShift’s Delivery and Experience Management (DMXM) platform powers eCommerce success through innovation and the world’s largest carrier network. With nShift, brands can build customer loyalty and optimize the delivery process to create a critical link between the brand and the consumer. Learn more at www.nshift.com.