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NICE Reports 80% Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday

NICE, a leader in customer experience (CX) and cloud-based solutions, recently revealed that its CXone MPower AI platform processed a record number of automated customer interactions over the Black Friday and Cyber Monday weekend. This surge in digital engagement highlights…

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RetailNext Reports 3.2% Drop in U.S. Black Friday In-Store Traffic, Footwear Performs Strongly

RetailNext, a leading provider of in-store traffic analytics utilized by over 560 prominent global brands, has shared early insights from Black Friday Weekend 2024. The initial data reveals a 3.2% year-over-year decline in in-store foot traffic on Black Friday, reflecting…

Read MoreRetailNext Reports 3.2% Drop in U.S. Black Friday In-Store Traffic, Footwear Performs Strongly