parcelLab and Metapack Join Forces to Enhance Retailers’ End-to-End Delivery and Post-Purchase Experiences
parcelLab, a leader in global retail, e-commerce, and post-purchase customer experience solutions, and Metapack, a pioneer in e-commerce delivery technology, have announced a strategic partnership aimed at offering retailers worldwide comprehensive, seamless end-to-end solutions. By combining their expertise, parcelLab and Metapack are set to enhance the entire delivery journey, from order to post-purchase, driving growth and improving customer satisfaction.
A Powerful Combination for Global Retailers
This collaboration integrates Metapack’s expansive network of over 350 carriers and 4,000 delivery services, along with its industry-leading Delivery Manager, Delivery Options, and Metapack Intelligence solutions, with parcelLab’s cutting-edge post-purchase solutions, including parcelLab Engage and parcelLab Retain for returns management.
Together, the partnership provides a comprehensive suite of tools designed to streamline delivery processes, cut costs, enhance visibility, and ultimately boost customer satisfaction. parcelLab’s clients will gain access to Metapack’s vast carrier library, simplifying carrier onboarding. In turn, Metapack’s customers will benefit from parcelLab’s personalised post-purchase experience tools, creating a seamless and engaging journey for customers from initial purchase to final delivery and returns.
Seamless Global Delivery Experiences
Giles Whiting, CEO of parcelLab, stated: “By combining parcelLab’s expertise in post-purchase experience management with Metapack’s extensive global carrier network, e-commerce brands can expand their reach and deliver superior delivery experiences, even in new markets. This partnership helps brands build stronger relationships with their customers, drive long-term loyalty, and optimise operations for a smoother overall customer experience.”
Emma Clarke, Senior Director of Product Management at Metapack, added: “We’re always searching for innovative ways to empower retailers worldwide to improve the delivery experience for their customers. By merging our expertise in delivery management with parcelLab’s focus on post-purchase solutions, we’re providing a comprehensive, end-to-end offering that enhances customer satisfaction and boosts lifetime value.”
Empowering Retailers in a Fast-Paced Digital Landscape
Together, parcelLab and Metapack aim to simplify the complexities of modern delivery and post-purchase operations, empowering retailers to succeed in today’s competitive e-commerce landscape. Their joint solutions are designed to ensure accurate delivery promises, minimise friction, and enhance overall customer engagement.
About parcelLab
parcelLab is the world’s only truly global enterprise post-purchase software provider. Its award-winning platform allows brands to increase revenue, reduce operational costs, and optimise customer experiences in an unparalleled way. Trusted by over 800 brands, including IKEA, Chico’s, H&M, and Yeti, parcelLab actively manages the post-purchase journey in 175 countries and tracks shipping data from over 350 carriers globally. Learn more at www.parcelLab.com.
About Metapack
Metapack is a leading delivery management platform for top retailers and third-party logistics providers (3PLs). With access to over 350 carriers and 4,000+ services through a single integration, Metapack helps retailers streamline the shipping process by displaying accurate delivery times, tracking options, and providing detailed performance insights. Over 80% of the top 100 UK retailers and a third of EU retailers trust Metapack to fulfil over a billion packages annually. Headquartered in London, Metapack is part of the Auctane family, which includes ShipStation, Stamps.com, and other brands.
