The Collaboration Enhances Parts Availability for Foodservice Clients
Parts Town, a pioneer in technology and the foremost distributor of original equipment manufacturer (OEM) foodservice equipment parts, revealed a fresh master distribution partnership with TurboChef, a frontrunner in accelerated cooking technologies, along with its sister brand, CookTek. This collaboration aims to enhance parts availability and service for the brands’ extensive service provider network and customer base.
Parts Town has announced a new partnership agreement with TurboChef and CookTek, aiming to enhance parts availability and service for their extensive customer base. To fulfill this commitment, Parts Town has invested in additional inventory of TurboChef and CookTek parts, ensuring faster access to critical components for equipment repairs within TurboChef’s service network.
Dan Hinchley, Vice President of Partnerships at Parts Town Americas, expressed excitement about the collaboration, emphasizing the company’s dedication to providing exceptional service and support to the foodservice industry. Through this partnership, customers will benefit from readily available inventory of genuine OEM TurboChef and CookTek parts, along with Parts Town’s extensive resources and industry-leading technology, leading to faster repairs and improved equipment uptime.
Under the partnership, customers will receive the same parts discount as when purchasing through TurboChef or CookTek, without any minimum order requirement. They will also enjoy Parts Town’s exceptional service levels, including live telephone support, same-day shipping, local pickup options, and various ordering methods via phone, chat, email, or Parts Town’s website.
Katie Cox, President of TurboChef and CookTek, highlighted the commitment to delivering exceptional service and support to customers through this partnership. Leveraging Parts Town’s extensive resources and unparalleled parts distribution capabilities, they aim to enhance parts availability and overall customer experience significantly.
Clint Holder, President of Parts Town Americas, emphasized the unique and longstanding partnership with Middleby, which enables them to support the entire Middleby kitchen virtually. This partnership with TurboChef marks another crucial step in supporting mutual customers by ensuring access to genuine OEM parts, accessories, and consumables to keep equipment running safely and efficiently.
