Ziosk strengthens operational capacity with a cutting-edge facility designed to accelerate service, support growth, and enhance partner experience.
Ziosk, widely recognized as a pioneer in pay-at-the-table solutions and a leading provider of digital hospitality platforms, has taken a significant step forward in strengthening its operational capabilities with the launch of a new, state-of-the-art Service Center in Plano, Texas. This strategic expansion represents not only a major investment in infrastructure but also a clear signal of the company’s commitment to scaling its operations, enhancing efficiency, and supporting the rapidly growing demand from restaurant operators worldwide.
The newly opened Service Center has been purpose-built to accommodate higher product volumes while dramatically improving operational speed and efficiency. As the hospitality industry increasingly embraces digital transformation, Ziosk is positioning itself at the forefront by ensuring that its backend operations can keep pace with customer demand. The facility will serve as a central hub for the distribution of all Ziosk products, including the Ziosk Mini, Ziosk Drop & Pay™, and the Ziosk Pro Server Tablet—devices that have become essential tools for modern restaurants seeking to elevate guest experiences and streamline service.
Located in Plano, within the greater Dallas region, the Service Center will employ approximately 20 workers, contributing to local job creation while supporting the company’s broader operational goals. Beyond its immediate workforce impact, the facility is designed to function as a high-efficiency engine that drives faster turnaround times, improved product handling, and enhanced service delivery for Ziosk’s expanding network of restaurant partners.
At the heart of this development is Ziosk’s long-standing philosophy of investing in technology, talent, and processes to create superior dining experiences. CEO Rhonda Levene emphasized this vision, highlighting that the company’s growth strategy has always been rooted in continuous improvement and innovation. According to Levene, the new Service Center marks a major milestone in Ziosk’s journey, enabling the company to build on its existing momentum and better serve its growing roster of restaurant operators.
The demand for advanced technology solutions in the restaurant industry has never been greater. As customer expectations evolve, restaurants are increasingly looking for tools that not only enhance convenience but also provide actionable insights into guest behavior and operational performance. Ziosk’s platform addresses these needs by offering integrated solutions that improve order accuracy, accelerate payment processes, and deliver valuable data analytics. The new Service Center plays a critical role in ensuring that these solutions are delivered efficiently and reliably to customers around the globe.
One of the standout features of the Plano facility is its impressive scale and optimized design. Spanning 16,000 square feet, the Service Center is approximately three times larger than Ziosk’s previous location. This expanded footprint allows for a more streamlined layout, enabling smoother workflows and greater operational flexibility. The facility has been equipped with autonomous working lines—an advanced system that reduces manual intervention, increases precision, and significantly accelerates processing speeds.
These enhancements are expected to have a transformative impact on Ziosk’s operational capacity. The company anticipates that the new facility will quadruple its current product throughput, allowing it to meet rising demand without compromising on quality or efficiency. This level of scalability is particularly important as Ziosk continues to expand its presence in both domestic and international markets.
In addition to its distribution capabilities, the Service Center features a dedicated on-site hardware and software testing facility. This integrated testing environment ensures that every product meets Ziosk’s rigorous quality standards before it reaches customers. By conducting comprehensive testing in-house, the company can identify and resolve potential issues early in the process, resulting in more reliable products and a better overall experience for restaurant operators and their guests.
The opening of this Service Center also underscores Ziosk’s commitment to innovation within the restaurant technology sector. As digital hospitality becomes an increasingly critical component of the dining experience, companies like Ziosk are leading the charge in redefining how restaurants interact with their customers. From enabling seamless payments at the table to providing personalized recommendations and feedback tools, Ziosk’s solutions are helping restaurants create more engaging and efficient dining environments.
Moreover, the investment in this facility reflects a forward-looking approach to growth. Rather than simply responding to current demand, Ziosk is proactively building the infrastructure needed to support future expansion on a global scale. The enhanced capacity, advanced technology, and streamlined operations of the Plano Service Center position the company to handle increased volumes as it continues to onboard new partners and enter new markets.
For restaurant operators, this development translates into tangible benefits. Faster product delivery, improved reliability, and enhanced support services mean that restaurants can implement Ziosk’s solutions more quickly and with greater confidence. In an industry where speed, accuracy, and customer satisfaction are paramount, these advantages can make a significant difference in overall performance and profitability.
In conclusion, the launch of Ziosk’s new Service Center in Plano, Texas, represents a major milestone in the company’s evolution. By investing in cutting-edge infrastructure and expanding its operational capabilities, Ziosk is reinforcing its leadership position in the restaurant technology space. The facility not only enhances the company’s ability to serve its current partners but also lays the foundation for sustained growth and innovation in the years to come. As the hospitality industry continues to embrace digital transformation, Ziosk remains committed to delivering solutions that drive efficiency, improve guest experiences, and create lasting value for restaurant operators worldwide.
About Ziosk
Ziosk, the original pay-at-the-table platform, is a leading partner for restaurant ordering and payment systems. Its cutting-edge software and innovative technology enable restaurants to optimize the guest experience and improve operational efficiency. Ziosk’s suite of solutions includes the Ziosk Mini, Ziosk Drop & Pay™, and Ziosk Pro Server Handheld Tablet, and are available in restaurants nationwide. Based in Dallas, the company currently engages more than one million guests per day and has processed over $17 billion in transactions on the platform.
