SmartStop Self Storage Unveils New Mobile App for a Seamless Customer Experience
SmartStop Self Storage REIT, Inc. (“SmartStop” or the “Company”), a leading self-managed and fully integrated self-storage company, is thrilled to introduce the SmartStop Self Storage Mobile App. This innovative tool is designed to provide customers with greater convenience and flexibility, ensuring a seamless storage experience. Initially launched in select markets, the app is set to be available across all 210 SmartStop locations in the United States and Canada by March 2025.
Enhancing Customer Convenience Through Technology
As part of its ongoing commitment to improving customer experience, SmartStop has developed this mobile app to provide an intuitive and user-friendly platform for storage management. The app includes several key features that streamline interactions with storage units, allowing customers to manage their accounts, access their units remotely, and even rent new storage spaces directly from their smartphones.
“At SmartStop, we are always looking for ways to enhance the customer experience, and our new mobile app is a perfect example of how we leverage technology to do just that,” said H. Michael Schwartz, Chairman and CEO of SmartStop. “This innovative tool provides customers with unparalleled convenience and flexibility, reinforcing our commitment to making self storage as simple and stress-free as possible.”
Key Features of the SmartStop Self Storage Mobile App
The newly launched mobile app is designed with the modern customer in mind, offering several innovative features:
- Remote Access Control: Customers can open gates and doors using the app, eliminating the need for physical keypads and access cards.
- Account Management: Users can view their rental details, make payments, and update account information at their convenience.
- Unit Rentals: Prospective renters can browse available units and complete the rental process seamlessly within the app.
- Touchless Entry: By integrating cutting-edge security features, the app enables touchless access, providing an added layer of safety and convenience.
- Customer Support: Users can connect with SmartStop’s support team directly through the app for quick assistance.
A Milestone in SmartStop’s Digital Evolution
The introduction of the SmartStop Self Storage Mobile App is a significant step in the company’s broader digital transformation. Recognizing the growing demand for self-service solutions, SmartStop has continuously invested in technology to optimize customer interactions and operational efficiency. The app’s integration with SmartStop’s existing digital platform further enhances the customer journey by reducing wait times, minimizing physical touchpoints, and providing round-the-clock accessibility.
SmartStop has built its reputation on providing high-quality storage solutions with a customer-first approach. The mobile app is a direct reflection of this commitment, offering an all-in-one solution for modern storage needs. Whether a customer is looking to rent a new unit, pay bills, or manage their existing storage space, the app ensures a frictionless and efficient experience.
Industry-Leading Security and Reliability
Security and reliability are at the core of SmartStop’s technological advancements. The mobile app is designed with state-of-the-art encryption and authentication protocols to safeguard customer data and ensure secure access to storage units. By incorporating industry-leading security measures, SmartStop continues to uphold its commitment to providing a safe and reliable storage experience for all customers.
The app’s launch comes at a time when convenience and accessibility are paramount for consumers. By integrating innovative digital solutions, SmartStop not only meets customer expectations but also sets new standards in the self-storage industry. The company’s investment in technology reinforces its dedication to providing forward-thinking solutions that enhance the overall customer experience.
Availability and Accessibility
The SmartStop Self Storage Mobile App is available for free on both iOS and Android devices. Customers can download the app from the Apple App Store and Google Play Store, making it accessible to a wide range of users.
SmartStop is gradually rolling out the app across its locations, ensuring a smooth transition and seamless adoption. By March 2025, the app will be fully operational across all 210 SmartStop locations in the U.S. and Canada, providing customers with a powerful tool to manage their storage needs effortlessly.
About SmartStop Self Storage REIT, Inc.
SmartStop Self Storage REIT, Inc. (“SmartStop”) is a premier self-managed real estate investment trust (REIT) specializing in self-storage solutions. With a fully integrated operations team of approximately 560 self-storage professionals, SmartStop is dedicated to expanding the SmartStop® Self Storage brand while maintaining top-tier service and convenience.
Through its subsidiary, SmartStop REIT Advisors, LLC, the company also sponsors other self-storage programs, further solidifying its presence in the industry. As of February 7, 2025, SmartStop boasts an owned or managed portfolio of 210 operating properties across 22 states, the District of Columbia, and Canada. This includes approximately 151,000 storage units and 16.9 million rentable square feet. In Canada alone, SmartStop and its affiliates manage 38 operating self-storage properties, totaling 32,900 units and 3.4 million rentable square feet.
With a strong commitment to innovation, customer satisfaction, and technological advancement, SmartStop continues to redefine the self-storage landscape. For more information about SmartStop and its services, visit www.smartstopselfstorage.com.
