Jumpmind, Inc., a top innovator in retail technology solutions, has been named a Leader in the Q4 2024 report, The Forrester Wave™: Point-Of-Service Solutions.
The Forrester report assessed major POS vendors through detailed questionnaires, executive briefings, product demonstrations, and customer interviews. Jumpmind excelled in numerous categories, earning the highest score possible across 13 criteria, such as practitioner UX, custom checkout flow, digital payments, clienteling/assisted selling, store promotions, loyalty, endless aisle, offline resiliency, and architecture and delivery model. It also led in omni-fulfillment tools, including ship-from-store, buy in store/return in store, and buy online/return in store.
Forrester recognized Jumpmind’s strengths in areas such as practitioner UX, custom checkout, and a user-friendly interface that enhances both front-end and back-end workflows. Jumpmind’s customer-centered approach to endless aisle, store promotions, and loyalty also set it apart. In addition, Jumpmind’s modular solution, which allows selective deployment (such as returns only), underscores its flexible architecture and adaptable delivery model.
Jumpmind achieved the highest possible score in “vision,” with Forrester noting its unique approach that focuses on a customer- and associate-centric strategy. The report highlighted Jumpmind’s proactive industry research, its customer-driven feature development, and a strong, visionary approach validated by reference clients who noted the solution was “delivered on time, on or under budget,” offering more functionality than expected.
Jumpmind’s President and CEO, Joe Corbin, expressed pride in the recognition, stating, “Most point of service platforms address retailers’ current needs, but the true challenge arises when business demands change, and customer expectations shift. Jumpmind is designed to evolve with those needs, offering technology-agnostic, future-proof solutions that enable retailers to thrive at scale.”
A leader in cloud-native mobile POS solutions, Jumpmind empowers retailers to provide seamless, inspired shopping experiences. Clients include American Eagle, The Vitamin Shoppe, Build-a-Bear, Petco, Reitmans Canada Ltd., The Paper Store, and Landmark Group. Recently, Jumpmind expanded globally with new operations in the UK and Ireland to serve its growing EMEA client base.
Forrester’s full report, The Forrester Wave™: Point-Of-Sale Solutions, Q4 2024, is accessible at Jumpmind’s website.
About Jumpmind
Jumpmind specializes in cutting-edge retail technology solutions, helping retailers streamline operations, elevate customer experiences, and achieve sustainable growth. Known for its cloud-native, adaptable POS platform, Jumpmind supports major brands globally, including American Eagle Outfitters, Build-A-Bear Workshop, and The Vitamin Shoppe. Learn more at www.jumpmind.com.
