Deliverect Launches Retail Solution to Streamline Digital Grocery Operations and Enhance Customer Experience
Deliverect, a leading global food tech SaaS company, has expanded its successful restaurant order and delivery solution to the grocery and convenience sector with the introduction of Deliverect Retail. This innovative platform digitizes the entire grocery process, allowing retailers to manage all orders and catalogs in one centralized location, track real-time sales performance, and access data from third-party delivery platforms. The new Quest App further optimizes the customer experience by significantly reducing the time needed to pick and pack orders. Early adopters in the UK, such as Spar, EG Group, and One Stop, have already seen their weekly sales double.
“Online grocery sales should be a tremendous revenue opportunity, not a headache. Deliverect Retail provides a single source of truth, enabling retailers to report accurate inventory data, capture sales opportunities, and enhance customer experiences.”
As restaurant delivery platforms move into the grocery sector and traditional supermarkets digitize to stay competitive, the grocery e-commerce landscape faces several challenges, including inventory updates, order fulfillment, and pricing. A recent survey revealed that 60% of consumers shopping for groceries online frequently encounter out-of-stock items, leading to order cancellations and customer dissatisfaction.
One Stop, a retail convenience chain with over 1,000 UK locations, implemented Deliverect Retail to optimize its on-demand delivery operations at more than 800 stores. By using Deliverect’s central hub, One Stop improved customer experience consistency, enhanced picking and delivery times, expanded its product range from 500 to over 3,000 SKUs, reduced order inaccuracies by 30%, and increased customer retention by 57%. With over 1,000 integrations with platforms like Uber Eats and Deliveroo, One Stop can efficiently manage its catalogs and promotions from a single dashboard.
“Since launching Deliverect Retail, we’ve seen remarkable results. We’ve doubled our sales by expanding our product range, which has driven significant growth. Our order accuracy has improved by over 30%, and we expect further improvements,” said Tim Josephs, Head of Online for One Stop. “I can’t imagine operating without Deliverect; its features have been transformative for our online business.”
Key features of Deliverect Retail include:
- Quest App: This tool offers smart listing, routing, barcode scanning, and easy amendments to orders, cutting delivery times in half.
- Catalogue Management: Real-time updates on inventory ensure customers know about promotions and product availability before placing orders.
- Dynamic Pricing: Retailers can adjust prices in bulk during peak hours to maximize revenues.
- Data-driven Insights: A visual dashboard consolidates sales data from various channels, providing a comprehensive view of business performance.
“The pandemic has accelerated the shift to online grocery shopping, with on-demand delivery becoming increasingly popular. To capitalize on this trend, grocery and convenience stores must enhance the digital shopping experience to boost sales,” said Joe Heather, Deliverect Regional GM Northern Europe. “Deliverect Retail enables retailers to manage accurate inventory data, seize sales opportunities, and create exceptional customer experiences.”
For more information about Deliverect Retail, visit: deliverect.com/en-gb/deliverect-retail.
About Deliverect
Deliverect provides a global ecosystem of on and off-premise solutions for digital sales. Our API-first software empowers businesses of all sizes to sell and deliver across over 52 markets worldwide, currently powering more than 50,000 establishments, including notable chains like Burger King and Little Caesars.
