PROG Holdings, Inc. announced today that its subsidiary, Progressive Leasing, a leading provider of flexible lease-to-own purchase options, has been recognized with a Silver Stevie® Award in the Customer Service Department of the Year – Financial Services category at the 2024 American Business Awards®. Known for its pioneering role in the virtual lease-to-own sector, this marks Progressive Leasing’s second consecutive year receiving accolades from the Stevie Awards, underscoring its commitment to exceptional customer satisfaction, service excellence, and employee engagement.
“We are honored that The Stevie Awards have acknowledged our dedication to customer service,” said Trevor Thatcher, Chief Operations Officer of Progressive Leasing. “Progressive Leasing is committed to delivering a superior lease-to-own experience, from initial purchase to ongoing customer support. We deeply appreciate our service teams for their unwavering dedication and compassionate approach at every stage of the customer journey.”
The American Business Awards is a prestigious program that receives over 12,000 entries annually from organizations of all sizes across various industries. Winners are selected by a panel of more than 300 global professionals.
According to a Stevie Award Judge evaluating Progressive Leasing’s 2024 submission, “Progressive Leasing’s customer service department has achieved notable milestones, including significant improvements in NPS and eNPS scores, reduced complaint rates, and consistently high customer satisfaction ratings. Their emphasis on employee development, highlighted by initiatives such as the LIVE Elevated Recognition Program and PROG Career Tool, has resulted in enhanced employee retention and a nurturing workplace environment. Continued investments in employee well-being and flexible work options further contribute to the department’s ongoing success.”
For more information about The American Business Awards and a complete list of the 2024 Stevie winners, visit www.StevieAwards.com/ABA.
