A leading digital solution provider specializing in connecting data, assets, and people has announced that Walgreens Boots Alliance successfully optimized its operations using Zebra’s Workcloud Actionable Intelligence software. This initiative resulted in significant cost savings, enhancing operational compliance and improving the company’s ability to combat shrinkage. Walgreens, headquartered in Chicago and a prominent international pharmacy retailer, chose Zebra’s Modern Store framework to bolster asset protection, empower employees with advanced technology, and enhance operational visibility across its expansive network of 8,000 locations spanning 50 states.
“Recognizing the transformative potential of digital technologies, we integrated Zebra’s cutting-edge software and hardware solutions to streamline operations and better serve our employees and customers,” stated Tim Bailey, Senior Manager of Asset Protection Solutions at Walgreens Boots Alliance. “The implementation of Zebra’s solutions has delivered positive outcomes, equipping our business with tools to boost employee engagement, improve inventory accuracy, and elevate the overall customer experience.”
In addition to adopting Workcloud Actionable Intelligence, Walgreens has implemented Workcloud Task Management and Workcloud Demand Intelligence software to reduce retail losses, enhance task management efficiency, and optimize inventory processes. Furthermore, Walgreens harnesses Zebra’s modular software compatibility alongside Zebra TC52 mobile computers and wearables, complemented by Zebra DS3608/MP7000 scanners and ZT610/ZT620 printers.
“By leveraging Zebra’s comprehensive Workcloud Software suite and hardware solutions, Walgreens is enhancing its operational efficiency,” remarked Suresh Menon, Senior Vice President and General Manager of Software Solutions at Zebra Technologies. “We are committed to empowering retailers like Walgreens to modernize their operations, increase accountability and visibility, and equip associates with actionable intelligence to achieve improved business outcomes and cost savings.”
The deployment of Zebra’s Workcloud Actionable Intelligence has yielded millions of dollars in net savings over a five-year period, benefiting 20,000 associates across various departments including asset protection, store operations, pharmacy management, and inventory specialists. Notably, Workcloud Actionable Intelligence has enabled Walgreens to address issues such as phantom inventory, shelf gaps, fraud detection, and high shrink rates due to non-compliance with markdown policies, resulting in a 27% reduction in waste.
Key Takeaways:
- Zebra’s Workcloud software suite has significantly improved visibility and operational execution across Walgreens’ extensive retail network.
- Walgreens selected Zebra’s Workcloud Actionable Intelligence to enhance accountability and visibility within its operations.
- The implementation of Zebra’s Modern Store framework has enabled Walgreens to achieve substantial cost savings and advance its modernization objectives.
For more details, you can access the full case study here and our related blog post here.
