Vitacost.com, a prominent online retailer specializing in health and wellness products, proudly announces its recognition as a five-star Customer Service Champion by USA Today in the esteemed America’s Customer Service Champions 2024 list. This accolade, developed in partnership with Plant-A Insights Group, highlights Vitacost’s steadfast dedication to delivering exceptional customer service. Each year, this prestigious list honors businesses that excel in ensuring customer satisfaction, positioning Vitacost among distinguished peers across diverse industries.
“Putting our customers first is paramount at Vitacost.com,” affirmed Guy Burgstahler, President of Vitacost.com. “We are committed to providing a seamless shopping experience complemented by outstanding customer support. Being acknowledged by USA Today as a Customer Service Champion is a tremendous honor and a testament to the collective efforts of our entire team.”
USA Today’s America’s Customer Service Champions list serves as a trusted guide for consumers seeking exceptional retail experiences. The evaluation process incorporates customer satisfaction ratings, issue resolution effectiveness, and overall customer experience.
“At Vitacost, we deeply value our relationships with customers and strive to deliver unparalleled service at every touchpoint,” shared Mary Kreseski, head of customer service at Vitacost. “From order placement to inquiries and returns, our team is dedicated to meeting their needs. Being recognized by USA Today’s America’s Customer Service Champions list is incredibly gratifying. This award reflects the hard work of our entire customer service team, ensuring positive interactions with every customer.”
Vitacost.com’s distinction as a Customer Service Champion is supported by a rigorous assessment conducted by USA Today. The evaluation included surveys from over 33,000 customers, analysis of 519,000 reviews, and examination of media coverage spanning two years. Criteria such as friendliness, competence, and response efficiency underscore Vitacost’s excellence in customer service.
