Morrisons, one of the UK’s largest supermarket chains, has embarked on a significant digital transformation by partnering with NCR Voyix (NYSE: VYX), a global leader in digital commerce solutions. This collaboration aims to modernize Morrisons’ retail infrastructure, enhancing customer experiences and operational efficiency across its extensive network of stores.
Expanding a Strategic Partnership
Building upon a longstanding relationship, Morrisons has entered into a five-year agreement with NCR Voyix to deploy advanced point-of-sale (POS) solutions across over 13,000 checkout lanes in nearly 500 stores. This initiative is part of Morrisons’ broader strategy to replace legacy systems with agile, scalable technologies that can adapt to the evolving retail landscape.
“We are very pleased to have chosen NCR Voyix as our commerce solutions and services partner to help us further improve our retail technology as we seek to operate with greater agility and efficiency for the benefit of our customers now and well into the future,” said Martin Dawson, Group Retail Director of Morrisons.
Leveraging the NCR Voyix Commerce Platform
Central to this transformation is the NCR Voyix Commerce Platform, a comprehensive suite designed to unify and streamline retail operations. The platform’s modular architecture allows for seamless integration of various functionalities, enabling Morrisons to deliver consistent and personalized shopping experiences across all channels.
Key Components:
- NCR Voyix Edge: This infrastructure component empowers Morrisons to manage their stores with the agility of digital channels, facilitating rapid deployment of new features and software updates.
- NCR Voyix Insights: Providing real-time, actionable, and predictive analytics, this tool aids Morrisons in making informed decisions to enhance customer satisfaction and operational efficiency.
- Next-Generation Self-Checkout: These high-performance, reliable systems are designed to reduce wait times and improve the overall checkout experience for customers.
Enhancing Customer Experience and Operational Efficiency
The integration of NCR Voyix solutions is set to revolutionize the shopping experience at Morrisons. Customers can expect faster checkouts, personalized promotions, and a more seamless interaction with the brand, both in-store and online.
For the workforce, the new systems offer improved tools for managing transactions, inventory, and customer interactions, leading to increased productivity and job satisfaction.
Future-Proofing Retail Operations
In an era where technology evolves rapidly, Morrisons’ investment in NCR Voyix’s solutions positions the company to stay ahead of industry trends. The scalable and agile nature of the platform ensures that Morrisons can adapt to future challenges and opportunities, maintaining a competitive edge in the retail sector.
“Technology evolves at lightning speed, and older, legacy solutions make it difficult for retailers to progress at the pace required to effectively compete,” said Darren Wilson, President, Retail & Payments at NCR Voyix. “We are delighted Morrisons has chosen NCR Voyix’s interconnected retail solutions to help their entire supermarket portfolio by elevating store performance along with the customer and employee experience.”
About NCR Voyix Corporation
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. Headquartered in Atlanta, Georgia, the company specializes in transforming retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. With approximately 16,000 employees in 35 countries, NCR Voyix is committed to driving innovation and delivering exceptional customer experiences.
About Morrisons
Founded in 1899, Morrisons has grown to become one of the UK’s largest supermarket chains, with around 500 stores and 1,600 Morrisons Daily convenience stores. The company prides itself on offering high-quality British food and maintaining its Market Street heritage, where skilled colleagues such as butchers, fishmongers, and bakers serve customers fresh food daily.
Morrisons also operates its own manufacturing business, Myton Food Group, across 18 sites, processing fresh meats, fish, pies, fruits, vegetables, and more. Additionally, the company has a robust online delivery service and a wholesale business that serves customers across the UK and beyond.
