Pacsun Launches Manhattan Active® Point of Sale to Enhance Retail Efficiency and Cut Checkout Times
Manhattan Associates today announced that leading youth fashion retailer Pacsun has successfully implemented Manhattan Active® Point of Sale (POS). The cloud-native sales and service solution for in-store operations enables store associates to combine digital convenience with a personalized shopping experience.
Following a five-month pilot phase, Pacsun rolled out Manhattan’s POS solution to over 300 stores in just eight weeks. Mobile checkout features reduce long queues in stores, while unified inventory management, thanks to RFID integration, enables seamless fulfillment across Instagram, Amazon, TikTok, and Pacsun’s own channels. During the peak season, Pacsun achieved record sales and optimized its operations: 40 percent of online orders were processed through stores, resulting in improved warehousing, labor efficiency, and shipping costs, and a 25 percent reduction in logistics expenses.
Physical stores are now crucial for retailers to differentiate themselves from the competition. Industry studies show that unified commerce strategies, which optimize physical locations, can increase customer lifetime value by 1.5 times, raise average order value by 15 percent, and improve customer retention by 70 percent. With Manhattan Active POS deployed across all Pacsun stores, employees now benefit from features such as intuitive workflows that streamline returns and an endless aisle functionality that converts out-of-stock items into digital orders. This transforms Pacsun’s experiential stores into robust service and fulfillment hubs. This agility turns purchases following returns into a revenue driver, as the interaction between customers and employees in the store facilitates upselling.
“Manhattan’s POS is a game-changer,” says Shirey Gao, Chief Digital and Information Officer at Pacsun. “Unified Commerce means one transaction, one checkout for us, regardless of whether a customer buys online, returns merchandise in-store, or accesses inventory through any channel. Store employees adapted immediately, turning challenges like overselling into opportunities. During periods of high demand, we were able to process unified orders 50 percent faster thanks to real-time analytics, which helped us strengthen customer relationships and achieve our strongest holiday season to date.”
Manhattan Active POS combines clienteling, mobile payments, and omnichannel fulfillment in a single app. As part of the industry-leading Manhattan Active® Omni Suite , it unifies catalog, shopping cart, and fulfillment data to empower employees to become brand ambassadors.
“Pacsun’s success underscores how much brick-and-mortar retail thrives when combined with digital channels,” says Stewart Gantt, Executive Vice President, Professional Services at Manhattan. “Our POS solution isn’t just a tool. It’s a growth engine that turns every interaction into a customer engagement moment, whether a customer starts their journey on TikTok or in a fitting room.”
ÜBER PACSUN
Pacsun is a leading specialty retailer offering a curated selection of emerging brands and on-trend fashion inspired by youth culture. Spanning the contemporary fashion, streetwear, and active lifestyle markets, Pacsun partners with top brands to deliver curated collections, rare and exclusive products, and creative collaborations at every level. Founded in 1980 in Newport, CA. Curated in Los Angeles. Follow @pacsun on Instagram, Twitter, Facebook, and TikTok.
ABOUT MANHATTAN ASSOCIATES
Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unify information across the entire enterprise to ensure seamless alignment between front-end sales and back-end supply chains. Our software, platform technology, and deep expertise empower clients to achieve optimal growth without compromising revenue and profit targets.
Manhattan Associates designs, builds, and delivers future-proof cloud solutions so that users can benefit from the omnichannel marketplace in-store, across their network, or from their fulfillment center. Learn more: https://www.manh.com/de-de
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