Noibu, a leader in error detection and resolution, has announced a strategic partnership with BigCommerce (Nasdaq: BIGC), a top open SaaS e-commerce platform for both B2C and B2B brands. This collaboration aims to enhance website performance and customer experience by integrating Noibu’s error management tools into the BigCommerce platform. BigCommerce users can now seamlessly access Noibu’s services through the BigCommerce App Marketplace.
“Noibu is dedicated to advancing industry standards in operational efficiency and proactive error management,” said Kailin Noivo, Co-Founder and President of Noibu. “This partnership with BigCommerce is designed to drive innovation and technology integration, transforming the e-commerce experience by significantly reducing front-end errors. Our goal is to make e-commerce operations more seamless and efficient.”
Notable clients like DEMDACO, MEC, King Arthur Baking, Store Supply Warehouse, and SportsShoes are already benefiting from this integrated solution. The partnership offers a one-click integration process, simplifying setup and enabling BigCommerce customers to start monitoring and addressing website issues swiftly.
Mike Hofer, Director of Web Product and Strategy at King Arthur Baking, commented, “The collaboration between BigCommerce and Noibu is invaluable for pinpointing the source of issues. By combining these solutions, we can quickly determine whether issues stem from our code, BigCommerce updates, or third-party services, ensuring minimal disruption and maintaining operational confidence.”
Traditional methods of handling website errors are often reactive, costly, and inefficient, typically relying on UI/UX solutions that can lead to significant revenue loss and wasted engineering resources. Noibu’s approach focuses on identifying and prioritizing errors based on their revenue impact, providing actionable insights to development teams for prompt resolution. During joint evaluations, Noibu and BigCommerce discovered that 99.6% of errors were confined to a single storefront, while the remaining 0.4% were consistent across multiple stores.
“E-commerce is increasingly competitive, requiring brands and retailers to make swift and strategic technology decisions,” said Brian Dhatt, Chief Technology Officer of BigCommerce. “The synergy between Noibu and BigCommerce offers a powerful solution for creating an error-free e-commerce experience, with enhanced observability and faster problem resolution.”
About BigCommerce
BigCommerce (Nasdaq: BIGC) is a leading open SaaS and composable e-commerce platform that empowers businesses of all sizes to build, innovate, and grow online. It offers enterprise-grade functionality, customization, and performance with ease of use. BigCommerce serves thousands of B2C and B2B companies across 150 countries, including notable brands like Burrow, Coldwater Creek, and King Arthur Baking Co. For more information, visit www.bigcommerce.com or follow us on X and LinkedIn.
About Noibu
Noibu is a global leader in e-commerce error monitoring and lost revenue prevention. Its platform identifies and prioritizes errors that hinder customer transactions, providing the necessary information to resolve issues efficiently. For more details, visit www.noibu.com.
