Today, Mavenoid, the AI-powered product support platform for manufacturers and retailers, announced the launch of Generative Answers and Vision Assist – two new AI solutions for automated customer support. This development underscores Mavenoid’s mission to deliver personalized product support experiences with AI, achieving self-service resolution rates of 58% and higher, compared to the industry average of 9%. Mavenoid’s proprietary AI is designed to navigate the complexities of product and device support, understanding customer intent, parsing documentation, and providing tailored support experiences. Customers rely on Mavenoid for pre-sale and post-sale assistance, such as finding the right product and registering warranties. This comprehensive support system boosts customer satisfaction to over 90%, even for complex inquiries, while allowing companies to address issues that require human intervention, thereby reducing ticket resolution costs. The introduction of Generative Answers and Vision Assist enhances this support experience with advanced technological capabilities.
Generative Answers, announced today, allows customers of brands using Mavenoid to start troubleshooting with unprecedented accuracy immediately. By typing their question into a search bar, Mavenoid’s AI scans all of the brand’s product knowledge and provides only the most relevant information. For more complex issues, brands can combine Generative Answers with human-written step-by-step guides to ensure precise troubleshooting. In early beta, Generative Answers significantly increased the speed and effectiveness of consumer self-service support.
A common challenge in product support is accurately identifying the product model that requires assistance. Consumers often mistake their product model, leading to incorrect troubleshooting and frustration. To address this, Mavenoid introduced Vision Assist, enabling users to pre-fill product information by scanning their product’s label with their phone. Within seconds, users can begin resolving their product issues.
In April 2024, Mavenoid secured $6 million in debt financing from HSBC. This funding will support continued technology investments, including advancements in Generative and Vision Artificial Intelligence.
“AI has been at the core of the Mavenoid platform since its inception, and today’s announcement marks a significant step forward as we integrate the latest AI technology for advanced product support,” said Gintas Miliauskas, CEO & Co-founder of Mavenoid. “Generative Answers and Vision Assist are now part of our platform, enabling product and device companies to offer intuitive virtual support that addresses customer support frustrations. Companies partnering with Mavenoid witness firsthand the transformative impact of AI on customer support, and our latest AI enhancements demonstrate our ongoing commitment to applying cutting-edge technology to product support.”
Generative Answers and Vision Assist are currently in beta with select Mavenoid customers and will be available to all customers later this summer.
