Two global returns technology providers, Loop and ReBound, have announced a new partnership designed to enhance the consumer experience and reduce costs for retailers.
This collaboration enables retailers using the Loop platform to access ReBound’s omnichannel returns management services. The seamless integration allows Loop users to leverage ReBound’s global logistics capabilities, including return shipments, advanced local processing, and consolidation. Together, these two organizations aim to maximize margins, improve customer service, and boost customer retention by providing a streamlined return experience.
Loop and ReBound Returns are committed to continuous innovation, driving forward-thinking solutions that redefine the post-purchase experience. Their partnership paves the way for brands to excel in an ever-evolving ecommerce landscape where customer experience is paramount.
Jelle Schoenmaker, ReBound’s managing director, stated: “Our new integration with Loop provides a significant advantage for retailers, especially as Loop is natively embedded in Shopify, and more brands are choosing Shopify for their ecommerce needs. Both Loop and ReBound will benefit from each other’s extensive partner networks. Working together, we will redefine the ecommerce returns journey for brands seeking a competitive edge in the online retail industry.”
Jonathan Poma, CEO of Loop, added: “We’re excited to partner with ReBound Returns, a team equally focused on optimizing operations and driving brand loyalty for their merchants. This new partnership highlights the growing need for brands to have not only a well-integrated tech stack but also a comprehensive reverse logistics program, enabling them to focus on serving customers globally.”
Loop is a leading returns and post-purchase platform that enhances the customer experience for shoppers returning or exchanging items. Native to Shopify, Loop represents 15% of the total value of goods sold through the ecommerce platform. With Loop, brands can ensure that every interaction, even a return, leaves a lasting impression, fostering repeat business and long-term customer relationships.
ReBound, an omnichannel returns management specialist, handles over 100 million return transactions annually for some of the world’s leading brands. By combining intelligent technology and logistics capabilities, ReBound enables retailers to manage and monitor their entire returns lifecycle effectively.
About ReBound
ReBound is a leading global returns management specialist, facilitating easy omnichannel returns for retailers and consumers. By integrating returns software with an extensive logistics network, ReBound provides retailers with a comprehensive ecosystem of suppliers and partners to handle their global, end-to-end returns. ReBound optimizes and manages the entire returns lifecycle, allowing clients to focus on their core business. ReBound is part of Reconomy, the circular economy experts.
About Loop
Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics for over 3,500 of the world’s most-loved brands. With innovative features like Workflows, Instant Exchanges, Shop Now, and Bonus Credit, Loop helps brands unlock cost savings, increase customer lifetime value, and retain more revenue. Loop has processed over 40 million returns to date.
