
GoodwillFinds, the online platform revolutionizing purpose-driven resale, has announced an expanded partnership with Seel to introduce the “Worry-Free Purchase” program. This comprehensive initiative addresses all post-purchase concerns, enhancing the worry-free shopping experience for consumers.
With the new Worry-Free Purchase option available at checkout, customers on GoodwillFinds can now select a single program that allows for hassle-free, no-questions-asked returns. This feature ensures customers receive a full refund if their order doesn’t meet expectations, including situations involving loss or damage during transit. Additionally, this initiative helps mitigate the carbon footprint associated with e-commerce supply chains.
GoodwillFinds and Seel first teamed up in November 2023, providing customers the ability to return items with fit or quality issues for a complete refund through Seel. This collaboration represented a significant advancement for GoodwillFinds, aligning with evolving consumer preferences by enabling returns. The Worry-Free Purchase option further simplifies the process by integrating Seel’s on-time delivery guarantee with the existing return feature, protecting the shipping journey of customers’ purchases.
This collaboration is the first instance of Seel offering the Worry-Free Purchase program to its clients, highlighting a growing demand among retailers for seamless purchasing solutions. Early interest in adopting this program has already been substantial.
Jim Davis, Chief Revenue Officer of GoodwillFinds, remarked, “Online shopping inherently comes with risks that have long been challenging to address. Our initial partnership with Seel significantly improved the customer experience, giving us a competitive advantage in the resale market. By introducing this integrated post-purchase program, we take another step in refining the GoodwillFinds shopping experience. Seel’s advanced technology is an ideal choice for retailers striving to adapt to changing consumer demands.”
Mo Chen, Chief Technology Officer of Seel, added, “Our proprietary AI algorithm and data-driven insights facilitate a superior shopping experience that is both easy and affordable for retailers. Worry-Free Purchase integrates seamlessly with GoodwillFinds, delivering what today’s consumers desire: simple and worry-free shopping. This expanded partnership not only provides peace of mind to GoodwillFinds shoppers but also supports Goodwill’s mission by allocating more resources to their social programs. We are excited to continue our collaboration with GoodwillFinds, bringing innovative solutions to the forefront of the secondhand market. Together, we aim to make secondhand shopping easier and more enjoyable for everyone, while helping Goodwill advance its social mission.”
About Seel
Seel offers a Third-Party Refund (3PR) program designed to help global merchants provide worry-free shopping experiences. By delivering superior post-purchase benefits for consumers and cost savings for retailers, Seel empowers a frictionless and sustainable shopping environment for companies like Goodwill, Poizon, Shoplazza, and over 2,000 global e-commerce businesses.
About GoodwillFinds
GoodwillFinds eCommerce, Inc. operates as a social enterprise with a re-commerce technology platform and secondhand marketplace licensed by Goodwill Industries International, Inc. Proceeds from sales on GoodwillFinds directly benefit the communities from which the items were sourced, funding local workforce development and job training programs. The platform aims to modernize the resale shopping experience, offering personalized recommendations while advancing Goodwill’s mission of empowering individuals with disabilities and other barriers to gain independence through work. GoodwillFinds promotes sustainability by keeping billions of pounds of goods in use, providing consumers with an eco-friendly shopping option nationwide. GoodwillFinds is a registered 501(c)(3) nonprofit in the U.S. under EIN: 87-1302020.