EasyVista, a leading global SaaS provider specializing in IT service management, monitoring, remote support solutions, and Enterprise Service Management, is pleased to announce the release of its latest EV Platform, version 2024.2. This new release follows the successful launches of EV Discovery and EV Orchestrate, demonstrating EasyVista’s ongoing commitment to innovation and customer satisfaction.
EV Platform 2024.2 introduces significant enhancements aimed at streamlining workflows, reducing manual tasks, and enhancing overall efficiency through advanced integration, automation, and AI capabilities. Michael Cohen, Chief Technology Officer at EasyVista, highlighted key innovations:
“With our new EV Platform release 2024.2, we empower IT teams to achieve more with less effort. Enhancements in integration, automation, and AI provide real-time visibility and control, improve service reliability, and enable teams to focus on strategic initiatives. The EV Marketplace enhances our ecosystem by offering pre-built configurations and advanced automation, streamlining operations, and fostering a community of shared success among customers and partners.”
The EV Marketplace serves as a central hub where certified partners and customers can exchange configurations, workflows, ready-to-use connectors, and SDKs. This accelerates ITSM and ESM best practices, significantly reducing time-to-market. Release 2024.2 also introduces Easy Connect, simplifying integrations within complex application environments. Substantial improvements to the reporting module’s user interface enhance customization and efficiency. Additionally, EV Pepper AI V2 simplifies incident triage and resolution with enhanced accuracy, offering AI-generated recommendations based on knowledge articles and known issues.
This release aligns with EasyVista’s strategy to deliver a comprehensive IT service experience platform integrating service management, infrastructure monitoring, and remote support. Over the past three years, EasyVista has expanded its capabilities through strategic acquisitions and continuous product development, solidifying its leadership in the IT service experience market.
EV Platform 2024.2 unifies the platform, driving efficiency, productivity, and leveraging collective intelligence for continuous improvement and shared success. EasyVista remains steadfast in its commitment to customer-centricity and agility, ensuring solutions are tailored to meet customer needs effectively.
