“Clariant Partners with FourKites to Enhance Efficiency, Response Times, and Customer Satisfaction”
Today, FourKites, a leading provider of supply chain visibility solutions, announced its selection by Clariant, a Swiss-based specialty chemical company committed to sustainability, to deliver comprehensive visibility for its ocean shipments. Within just six weeks of implementing FourKites, Clariant achieved its highest-ever tracking rate for international shipments, marking a significant step towards rapid return on investment, streamlined operations, and enhanced customer satisfaction.
Clariant utilizes the FourKites® platform to gain unified, real-time visibility into its ocean shipments. This platform is leveraged by all internal stakeholders across Clariant’s business units, as well as its customers. The global solution delivers crucial alerts, updates, and dynamic predictive estimated times of arrival (ETAs) throughout the shipping process. These capabilities enable Clariant to minimize disruptions, reduce manual efforts, and elevate customer satisfaction.
Yannick Jehli, Head Global Logistics Solutions Services at Clariant, commented, “FourKites emerged as the preferred solution to provide real-time visibility into our ocean shipments and enhance service delivery for our customers. The platform’s highly accurate ETAs allow us to automatically furnish all our global stakeholders with essential tracking data precisely when needed, eliminating the complexity of multiple systems and inefficient manual tracking. This not only enhances customer experiences but also positions us competitively in the market.”
Clariant, known for its leadership in specialty chemicals and sustainability initiatives, plans to extend the use of FourKites to track all its ocean shipments worldwide.
Marc Boileau, Managing Director EMEA & APAC at FourKites, stated, “Clariant expressed a clear desire to transition from reactive to proactive management in predicting and preventing disruptions in their shipping operations. FourKites consolidates all ocean tracking data into a centralized platform, simplifying access for users and delivering significant savings in time, resources, and operational costs.”
Yannick Jehli added, “The key performance indicators (KPIs) and analytical insights provided by FourKites will play a pivotal role in managing our global supply chain. Monitoring metrics like On-Time In-Full (OTIF) performance and carrier efficiency will enable us to swiftly identify areas for improvement, thereby enhancing customer service and operational efficiency across our global operations. We look forward to a productive and enduring partnership.”
About FourKites
FourKites is a leading global supply chain visibility platform that extends visibility beyond transportation to include yards, warehouses, stores, and more. Tracking over 3.2 million shipments daily across road, rail, ocean, air, parcel, and last mile, FourKites uses real-time data and advanced machine learning to help companies digitize their end-to-end supply chains. Trusted by more than 1,500 of the world’s top brands, including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies, FourKites enables businesses to build agile, efficient, and sustainable supply chains.
