Appriss Retail Unveils Advanced Generative AI and Collaborative Reporting Solution to Combat ORC

Appriss Retail, a leader in data and analytics solutions for retail loss prevention, has unveiled its latest innovation, Incident + ORC Intelligence. This advanced generative AI solution is designed to automatically connect incidents of theft, fraud, and abuse, enabling the creation of detailed cases that effectively target Organized Retail Crime (ORC) syndicates.

Powered by Microsoft Azure AI Search and the Azure OpenAI Service, the platform allows real-time searches across millions of incidents. It equips investigators with sophisticated tools to process, summarize, and analyze related criminal activities, streamlining the investigative process.

Incident + ORC Intelligence specializes in identifying connections between incidents by analyzing critical details such as suspects, narratives, vehicles, and other case information. This targeted approach significantly enhances investigative efficiency, enabling quick identification of related cases.

Unlike generic AI tools, Appriss Retail’s Incident + ORC Intelligence is tailored specifically for the unique challenges of retail loss prevention. By providing customized AI-driven insights, it helps retailers protect their profits more effectively.

Retail crime continues to be a major issue, with the industry losing $112 billion to shrinkage in 2022, according to the 2023 National Retail Security Survey. ORC contributed to a 15% increase in losses compared to the previous year.

“AI can process vast amounts of text and data rapidly, linking multiple incidents and supporting the investigative process,” said Vishal Patel, Chief Technology Officer at Appriss Retail. “We are proud to be among the first to integrate generative AI in such a meaningful way, providing retailers and law enforcement with tools to collaboratively build and develop cases.”

The Incident + ORC Intelligence solution includes features such as:

  • Inclusive Sharing: Allows loss prevention specialists to collaborate with colleagues and investigative partners. Users can share notes, track progress, and exchange messages in real time, overcoming the limitations of traditional auditing solutions.
  • Enhanced Reporting: Links criminal cases with detailed analysis beyond basic incident information. The AI capability enables examination of physical descriptions, report narratives, weapon use, methods of operation, and case summaries.
  • Complementary Workflows: Integrates seamlessly into existing retailer workflows with customizable reporting forms and is ready for immediate use.

This solution addresses a critical gap in how law enforcement collaborates with retailers on ORC cases. It streamlines the investigative process and supports efficient prosecutions by providing detailed case files, including photos and evidence.

Incident + ORC Intelligence is now available as an add-on to Appriss Retail’s existing Incident solution. For more information on how Appriss Retail can help protect retailers worldwide, visit www.apprissretail.com.

About Appriss Retail

Appriss Retail offers AI-driven analytics and real-time recommendations focused on preventing theft, fraud, and abuse while enhancing consumer experiences. Serving over 60 of the Top 100 omnichannel retailers, Appriss Retail’s SaaS solutions improve profitability by reducing fraud, minimizing e-commerce claims, and preventing losses from employee theft and turnover

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