Rimini Street, a global provider of comprehensive enterprise software support, products, and services, and a leading third-party support provider for Oracle and SAP software, as well as a partner of Salesforce and AWS, has announced its collaboration with Americanas Group. The 95-year-old retailer has selected Rimini Street’s Rimini Manage™ for SAP service to oversee the governance, management, and operation of its extensive SAP system landscape. This complex system encompasses corporate, e-commerce, and logistics platforms, serving over 1,600 stores across Brazil.
“Opting for Rimini Street’s premium services aligns with our strategy to partner with organizations that enhance our environments and boost operational efficiency and robustness through continuous improvements. We rely on Rimini Street to manage critical activities and contribute to our strategic vision and long-term planning,” stated Sérgio Barros, CTO of Americanas. “This partnership allows our internal IT team to shift focus from routine SAP system management to developing innovative customer engagement strategies.”
Partnership to Enhance Competitive Advantage and Efficiency
Americanas strives to meet the consumption needs of Brazilian families simply and efficiently. The company employs an omni-channel sales model that integrates a vast network of physical stores across more than 800 cities with the Americanas app, delivering a unique and convenient shopping experience.
“One key reason we chose Rimini Street was to strengthen our IT processes and ensure we create lasting solutions that support our goals of improved operational, competitive, and financial results,” Barros explained. “Rimini Street’s expert engineers help us address the root causes of recurring issues, enabling us to resolve them permanently and efficiently.”
Establishment of a New SAP Center of Excellence
Americanas’ IT infrastructure is supported by a robust SAP ERP system, which includes digital commerce, advertising, and financial services platforms. To meet current and future operational needs, Americanas requires high agility and robustness across its entire SAP landscape, including SAP ECC 6, S/4HANA, and RISE platforms.
Rimini Street is assisting Americanas in achieving these goals by ensuring high availability of SAP system functionality. A specialized Rimini Street team is implementing new governance across the SAP landscape and establishing a new SAP Center of Excellence (SAP CoE). This center focuses on new oversight governance procedures, optimized processes, efficient support tools, enhanced security, process monitoring, quality control, and cost reduction.
“Retailers and other organizations are increasingly pressured to adapt their IT infrastructure to meet current and future needs for operational flexibility and IT optimization,” said Edenize Maron, Group Vice President of Rimini Street, Latin America. “We are proud to partner with the iconic Americanas. Rimini Street’s mission at Americanas is to be a specialized, vendor-agnostic IT partner focused on optimizing system operations and reducing labor, time, and costs. By building and operating a new SAP CoE, we help Americanas focus on its customers’ needs and achieve its competitive and business improvement goals.”
Explore the full range of Rimini Street’s ultra-responsive, trusted, and proven support, managed services, security, integration, observability, professional services, and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle, Salesforce, and VMware applications to support competitive advantage, profitability, and growth.
