The 2024 Agility Index by Epicor and Nucleus Research reveals that nearly half of surveyed companies in manufacturing, logistics, and retail sectors are grappling with rising costs as their top supply chain challenge. Over 50% of these firms are leveraging AI, automation, or machine learning to tackle these issues. Among high-growth businesses—those with a revenue growth of 20% or more in the last three years—63% have integrated generative AI into their supply chain operations to manage costs and enhance efficiency. The study, based on insights from 1,700 global supply chain leaders, highlights AI and machine learning’s pivotal role in navigating disruptions, cost escalations, and labor shortages. Key applications include AI-driven customer service chatbots and product description generation, aimed at improving customer interactions and market responsiveness. Machine learning is predominantly used for inventory optimization and demand forecasting, highlighting its impact on operational efficiency and strategic planning. Respondents foresee these technologies driving gains in productivity, cost efficiency, and overall supply chain automation. For more details, visit our website to access the full 2024 Agility Index report.
