New AI-powered platform helps insurance agents streamline workflows, boost productivity, and deliver enhanced customer experiences.
Neptune Insurance Holdings, Inc. (“Neptune”) (NYSE: NP), the largest private flood insurance provider in the United States, today announced the nationwide launch of Atlas+, Neptune’s new AI-powered platform experience for insurance agents.
Atlas+ is designed to help agents become flood insurance sales experts by bringing generative AI directly into the Neptune Agent Portal. Beginning this week, agents using Neptune will be able to use Atlas+ to generate customer-ready sales scripts, draft personalized emails, compare coverage and deductible options, receive quote-specific talking points, and interact with live quotes in natural language, including through dictation.
The initial rollout embeds Atlas+ directly into the quote screen, giving agents real-time support at the point of sale. Instead of navigating multiple screens or manually searching for property and coverage information, agents can ask Atlas+ questions about the quote, request recommendations, or generate customer-facing explanations tailored to the specific property.
Atlas+ is a major step forward in our mission to make flood insurance easier to understand, easier to sell, and easier to buy,” said Trevor Burgess, Chairman and Chief Executive Officer of Neptune. “Agents are the front line of flood insurance education in the United States. By putting AI directly into their workflow, we are giving them the tools to be more knowledgeable, more efficient, and more effective in every customer conversation.”
Atlas+ builds on Neptune’s technology-first approach to flood insurance. Neptune’s platform has processed tens of millions of quotes and more than one million policies, creating a proprietary foundation of real-world underwriting, pricing, and behavioral data. Atlas+ uses this foundation to help agents better understand flood risk, explain coverage options, and guide customers through a purchase that can often feel complex or unfamiliar.
The launch also marks the beginning of a broader expansion of Atlas+ across Neptune’s Agent Portal. In the coming weeks and months, Neptune plans to extend the underlying Atlas+ technology across additional workflows, allowing agents to run tasks agentically, better understand their portfolios, access more data, and take advantage of the datasets that power Neptune’s AI-native system.
“Atlas+ is not simply a chatbot or a feature. It is the beginning of a new interaction layer across the Neptune platform,” said Jean-Luc Eckstein, Chief Customer Officer of Neptune. “Today, Atlas+ helps agents sell and service flood insurance more effectively inside the quote experience. Over time, we expect it to become the underlying heartbeat of the Agent Portal, helping agents manage their business, understand their customers, and unlock the full power of Neptune’s data.”
Atlas+ is part of Neptune’s broader strategy to use AI to reduce friction in flood insurance distribution, improve risk awareness, and expand access to private flood insurance. Millions of property owners across the United States remain uninsured for flood risk, often because the buying process is misunderstood, overly complex, or overlooked entirely. By equipping agents with better tools, Neptune believes Atlas+ can help close that knowledge gap and support broader adoption of flood insurance coverage.
Flood insurance is a product that every homeowner should understand, but too often it is treated as complicated or optional until it is too late,” Burgess added. “Atlas+ gives agents the ability to explain flood risk and coverage with clarity, speed, and confidence. That is good for agents, good for consumers, and good for the long-term growth of the flood insurance market.”
Atlas+ is now available nationwide to insurance agents using Neptune. A video overview can be viewed here.
About Neptune
Neptune Flood (NYSE: NP) is a leading, AI-native managing general agent offering a range of easy-to-purchase residential and commercial insurance products, including primary and excess flood insurance, distributed through a nationwide network of agencies. Leveraging proprietary artificial intelligence and advanced data science, Neptune delivers fast and accessible coverage for residential and commercial properties across the United States. The Company operates without human underwriters, using Triton®, its cutting-edge platform to streamline underwriting, pricing, and policy issuance.
