Maple and Quantic join forces to help restaurants capture more orders, reduce missed calls, and streamline operations with AI-powered phone ordering.
Maple, a leading provider of voice AI solutions for the restaurant industry, has announced a strategic partnership with Quantic POS, a cloud-based point-of-sale (POS) platform serving restaurants and retail businesses. This collaboration marks a significant step forward in addressing one of the most persistent operational challenges faced by restaurant operators: missed phone calls and the resulting loss of revenue.
In today’s fast-paced food service environment, restaurants often struggle to keep up with incoming phone orders, especially during peak hours. Industry data indicates that between 21% and 43% of calls go unanswered during busy periods. For individual restaurant locations, this can translate into daily revenue losses ranging from $100 to $600—an amount that adds up significantly over time. The Maple–Quantic partnership directly targets this issue by introducing automated phone ordering powered by advanced voice AI technology, seamlessly integrated into existing POS systems.
At the core of this integration is Maple’s natural voice AI, which is designed to handle customer interactions in a conversational and intuitive manner. The system can take complex orders, including customizations such as modifiers, dietary restrictions, and allergy considerations, with a high degree of accuracy. By connecting directly to Quantic’s POS infrastructure, every order captured by Maple is automatically transmitted to the restaurant’s existing workflow—appearing on kitchen display systems and printed tickets just like any in-store or online order. This eliminates the need for additional hardware such as tablets or manual re-entry, reducing friction and minimizing errors.
According to Maple’s CEO and Founder, Aidan Chau, the partnership was driven by a clear and consistent need expressed by restaurant owners. Many operators face a difficult trade-off: hiring dedicated staff to answer phones increases labor costs, while failing to answer calls leads to lost revenue and dissatisfied customers. By integrating voice AI directly into Quantic’s POS system, restaurants can effectively solve both problems at once—capturing more orders without increasing staffing requirements.
From Quantic’s perspective, the collaboration aligns with its broader mission to empower merchants through technology. Arnav Kaushik emphasized that enhancing merchant success has always been central to Quantic’s platform evolution. The addition of AI-driven voice ordering not only improves operational efficiency but also provides restaurant owners with peace of mind, knowing that no potential order is missed due to busy phone lines.
One of the standout features of this partnership is the depth of integration between the two platforms. Unlike traditional AI phone systems that often require extensive setup—such as manual menu programming and prolonged configuration periods—the Maple–Quantic solution can be deployed in a matter of minutes. Maple automatically pulls menu data directly from Quantic’s system, including item names, pricing, modifiers, and real-time availability. This ensures that the AI agent is always working with accurate and up-to-date information, enabling reliable order-taking from day one.
The integration also extends to payment processing. Customers placing orders over the phone can complete transactions באמצעות text-to-pay links powered by Quantic’s existing payment infrastructure, or they can choose to pay in-store upon pickup. In both cases, transactions are processed through Quantic’s established payment rails, preserving merchant residuals and avoiding the complications often associated with third-party payment integrations.
For multi-location restaurant groups, the benefits are even more pronounced. The system supports centralized deployment across multiple locations, allowing operators to manage menus, monitor performance, and customize settings for individual outlets from a single interface. This scalability makes the solution particularly attractive for growing restaurant chains seeking consistent operational efficiency across their network.
Beyond order-taking, Maple’s AI offers a comprehensive suite of customer service capabilities. It can handle reservations, respond to frequently asked questions, provide information about hours and directions, and even manage catering inquiries. By acting as a 24/7 virtual assistant, the AI ensures that customers always receive timely and accurate responses, regardless of when they call.
The market response to the partnership has been overwhelmingly positive. Restaurant owners report that the system not only helps them recover previously lost revenue but also improves the overall customer experience. Staff members benefit as well, as they can focus more on in-store service rather than juggling phone calls during busy periods. Importantly, the system requires little to no training, making adoption straightforward for operators of all sizes.
Since its launch in December 2023, Maple has demonstrated strong traction and growing adoption across the industry. The company has handled over one million calls for restaurant clients, achieving a 92% resolution rate without human intervention. This high level of automation underscores the maturity and reliability of its voice AI technology. Maple currently serves more than 1,000 merchant locations nationwide and processes thousands of calls ежедневно, reflecting its rapid growth and increasing relevance in the market.
In addition to Quantic, Maple integrates with several major POS platforms, including Toast, Square, Oracle, and Clover. This expanding ecosystem of integrations positions Maple as a versatile and scalable solution capable of meeting the diverse needs of modern restaurant operations.
The partnership between Maple and Quantic represents a broader shift toward AI-driven automation in the hospitality industry. As labor challenges persist and customer expectations continue to rise, technologies that enhance efficiency while maintaining high-quality service are becoming essential. By combining advanced voice AI with robust POS infrastructure, Maple and Quantic are setting a new standard for how restaurants manage phone-based interactions.
Ultimately, this collaboration is about more than just answering phone calls—it’s about transforming how restaurants engage with customers, capture revenue, and streamline operations. As adoption continues to grow, solutions like the Maple–Quantic integration are likely to play an increasingly central role in shaping the future of the restaurant industry.
About Maple
Maple (formerly Argo Labs), the leading Voice AI platform for restaurants, provides 24/7 phone answering for restaurants and local businesses, handling orders, reservations, and delivery inquiries. A graduate of Amazon’s AWS Generative AI Accelerator, Maple has scaled to serve over 1,000 merchants since launching in December 2023. The platform integrates with major POS systems and partners with leading restaurant technology platforms. Headquartered in New York City, Maple is on a mission to ensure no restaurant ever misses a customer call again.
