Appriss Retail Launches AI-Powered Returns Fraud Detection for Shopify Merchants
Appriss Retail, a prominent provider of solutions aimed at combating returns and claims fraud while preserving customer loyalty, has unveiled a groundbreaking integration with Shopify’s unified commerce platform. This strategic collaboration introduces advanced fraud prevention tools to Shopify merchants, delivering a seamless solution to safeguard against returns and claims fraud across all sales channels.
In the current retail landscape, many businesses still depend on outdated policies and rule-based systems that inadequately address fraud prevention, often at the expense of the customer experience. The annual returns report by Appriss Retail and Deloitte underscores the urgency of tackling the over $100 billion in retail fraud losses. With this integration, Shopify merchants can now access Appriss Retail’s AI-powered returns and claims fraud solution, a system trusted by the world’s largest retailers for more than two decades. This cutting-edge solution not only defends against fraud and abuse but also enhances the returns experience for loyal customers, achieving an optimal balance between security and customer satisfaction.
Key benefits of the Shopify integration include:
- Minimal setup and scalability: The Appriss Retail Returns & Claims App integrates seamlessly with the Shopify POS app or a company’s existing commerce engine, ensuring effortless scalability.
- Reduction in return rates, increased sales, and improved margins: By minimizing returns, this solution contributes to higher sales and enhanced profitability.
- Mitigation of fraudulent item-not-received claims: The system helps prevent fraudulent claims that can deplete resources and negatively impact the bottom line.
- Enhanced returns experience and increased customer lifetime value (CLV): Offering frictionless returns improves the customer experience and boosts the lifetime value of a retailer’s most loyal customers.
- Easy integration with Returns Management Portals: The solution integrates effortlessly with platforms like Optoro and Narvar, providing a seamless end-to-end experience.
- Elimination of constant policy adjustments: Retailers can move away from the perpetual cycle of policy changes that add friction for honest consumers but fail to deter fraudulent actors.
Michael Osborne, CEO of Appriss Retail, expressed pride in the partnership with Shopify, stating, “Appriss Retail is proud to partner with Shopify to provide our best-in-class returns and fraud prevention solution that has been used by the world’s largest retailers for over 20 years. Our Shopify integration addresses an immediate need for Shopify retailers and empowers them to combat returns and claims fraud effectively.”
Appriss Retail’s collaboration with Shopify reinforces its status as a market leader in returns and claims fraud prevention. Building on recent strategic partnerships with Riskified and Optoro, this latest integration marks a significant advancement in offering retailers a comprehensive, end-to-end approach to combating fraud and abuse. By aligning with these industry innovators, Appriss Retail is addressing one of retail’s most pressing challenges—returns and claims fraud—while simultaneously enhancing the customer experience.
The Shopify integration empowers merchants to leverage Appriss Retail’s trusted, AI-powered technology directly through the platform’s unified commerce ecosystem. With scalable solutions and seamless compatibility with existing systems, Shopify sellers can now reduce fraudulent claims, lower return rates, and improve profit margins—all while offering smoother, more secure experiences to loyal customers.
Together, these partnerships demonstrate Appriss Retail’s commitment to innovation and its proactive role in shaping the future of fraud prevention in commerce. As retail fraud continues to rise, Appriss Retail’s growing network of integrations is creating a stronger, more connected ecosystem that helps merchants not only defend against fraud but also grow sustainably in a rapidly evolving digital marketplace.
For retailers interested in accessing the Shopify integration, more information is available on the Shopify App Store.
About Appriss Retail
Appriss Retail offers omnichannel retailers protection against fraud and abuse for every transaction, regardless of where it occurs. With over 20 years of data science expertise and experience, the company has developed a collective intelligence platform trusted by more than 60 of the top 100 U.S. omnichannel retailers, covering 40 percent of all U.S. omnichannel sales across 150,000 locations. Globally, Appriss Retail’s reach extends to 45 countries across six continents. The company provides relevant, actionable, and profitable collective intelligence to operations, finance, marketing, and loss prevention teams. Their performance-improvement solutions yield measurable results with a significant return on investment.
