Noibu, a leader in error detection and resolution, has announced a new partnership with BigCommerce (Nasdaq: BIGC), a prominent open SaaS and composable e-commerce platform for growing and established B2C and B2B brands. This collaboration is set to optimize website performance and enrich customer experiences by integrating Noibu’s advanced error management system into BigCommerce’s platform. Users can now seamlessly integrate Noibu through the BigCommerce App Marketplace.
“Noibu is dedicated to revolutionizing operational efficiency and proactive error management in e-commerce,” said Kailin Noivo, Co-Founder and President of Noibu. “Our partnership with BigCommerce aims to set new standards in technology integration and innovation, ultimately creating a seamless and error-free e-commerce environment for retailers worldwide.”
Brands such as DEMDACO, MEC, King Arthur Baking, Store Supply Warehouse, and SportsShoes are already reaping the benefits of this combined solution. The partnership features a one-click integration, allowing BigCommerce users to effortlessly connect their online stores with Noibu’s error monitoring platform. This streamlined setup simplifies the process, saves time, and enables users to swiftly start monitoring and resolving website issues.
Mike Hofer, Director of Web Product and Strategy at King Arthur Baking, noted, “The collaboration between BigCommerce and Noibu is vital for pinpointing the source of issues. By leveraging these two solutions together, we can quickly determine whether an issue stems from our own code, BigCommerce updates, or third-party services. This comprehensive view ensures minimal disruption, allowing us to address problems effectively.”
Traditional methods for managing website errors are often reactive and inefficient, leading to revenue loss and wasted engineering resources. Noibu addresses this challenge by identifying and prioritizing errors based on their impact on revenue, delivering actionable insights directly to development teams for rapid resolution. The joint efforts of Noibu and BigCommerce revealed that 99.6% of errors were isolated to a single storefront, while the remaining 0.4% were common across multiple stores.
“E-commerce is increasingly competitive, requiring brands and retailers to act swiftly and make informed technology decisions,” said Brian Dhatt, Chief Technology Officer at BigCommerce. “The integration of Noibu with BigCommerce provides a powerful solution for achieving an error-free e-commerce experience. Noibu’s enhanced observability will allow us to detect and address problems more efficiently, improving the overall customer experience.”
About BigCommerce
BigCommerce (Nasdaq: BIGC) is a leading open SaaS and composable e-commerce platform that enables brands and retailers of all sizes to build, innovate, and expand their online businesses. Offering enterprise-grade functionality with user-friendly customization and performance, BigCommerce supports tens of thousands of B2C and B2B companies across 150 countries. Notable clients include Burrow, Coldwater Creek, Francesca’s, Harvey Nichols, King Arthur Baking Co., MKM Building Supplies, United Aqua Group, and Uplift Desk. For more information, visit www.bigcommerce.com or follow us on X and LinkedIn.
About Noibu
Noibu is a global leader in e-commerce error monitoring and revenue recovery, serving both SMBs and enterprise customers. Noibu’s platform monitors e-commerce sites to identify and prioritize errors that hinder customer transactions, providing essential information for swift resolution.
