Talkdesk, a global provider of AI-powered customer experience (CX) technology for enterprises of all sizes, announced that its CEO and Founder, Tiago Paiva, has been named “Best Artificial Intelligence (AI) Company CEO” in the seventh annual AI Breakthrough Awards Program. AI Breakthrough, a leading market intelligence organization, recognizes the top companies, technologies, and products in the global AI market.
Under Paiva’s leadership, Talkdesk has been at the forefront of developing AI-driven advancements in customer experience. These advancements include better self-service, agent-assisted service, quality management, workforce management, and business intelligence for enterprises worldwide. Since 2018, the company has introduced innovative and accessible AI and GenAI features across its flagship Talkdesk CX Cloud™.
In 2021, Paiva introduced Talkdesk Industry Experience Clouds™, which aim to lower the barrier to AI adoption for customer experience. These CX platforms feature vertically trained AI models, specialized workflows, and integrations that enable efficient self-service and live service for banks, insurance carriers, healthcare providers, and retailers. Talkdesk continues to deliver industry-specific innovations that accelerate value faster and more simply than legacy CX solutions, embracing Paiva’s vision that customer experience isn’t “one size fits all.”
Paiva has championed responsible AI deployment that is transparent, accountable, and adaptable. In 2021, Talkdesk launched AI Trainer, an industry-first initiative that expanded a suite of human-in-the-loop tools. The company remains committed to ensuring that GenAI does no harm to a business or its customers, provides personalized experiences, and gives more businesses access to its benefits.
Recently, Talkdesk has introduced several groundbreaking and industry-first GenAI innovations in CX, including Talkdesk Navigator, mood insights, Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.
The AI Breakthrough Awards aim to honor excellence and recognize innovation, hard work, and success in various AI and machine learning categories, including generative AI, computer vision, AIOps, deep learning, robotics, natural language processing, and industry-specific AI applications. This year’s program received over 5,000 nominations from more than 20 countries.
Steve Johansson, managing director of AI Breakthrough, said: “Tiago Paiva’s pioneering spirit has demonstrated exceptional foresight and leadership in making Talkdesk a formidable force among AI platforms. We’re honored to recognize Tiago Pavia as Best Artificial Intelligence Company CEO for understanding that customer service isn’t one size fits all. The company is helping more businesses get value out of AI in their CX strategy. In an era where AI implementation introduces concerns about liability, bias, and accuracy, Paiva continues championing responsible AI practices.”
Tiago Paiva, chief executive officer and founder of Talkdesk, commented: “The Talkdesk team remains tireless in advancing our mission to rid the world of bad customer experiences through AI. This incredible recognition from AI Breakthrough belongs to everyone at Talkdesk, as well as our partners and global customers who demonstrate how they value their customers by delivering excellent CX. We’ll continue to innovate with simple yet effective AI that helps companies of all sizes transform their customer experience.”
